Privacy Policy

Effective date: August 8, 2018
Last updated: June 26, 2026

Rock Barn Country Club & Spa (“Rock Barn,” “we,” “us,” or “our”) operates the website located at www.rockbarn.com and related online services that link to this Privacy Policy (collectively, the “Service”).

This Privacy Policy explains the types of information we may collect when you use the Service, how we use and disclose that information, the technologies used on the website, and the choices that may be available to you.

Information We Collect

We may collect information that you provide directly to us and information collected automatically when you use the Service.

Information You Provide

When you submit a form, contact us, request information, register for an event, make an inquiry, or otherwise communicate with us, we may collect information such as:

First and last name
Email address
Telephone number
Mailing address
Membership-related information
Event, lodging, golf, spa, dining, or other service inquiries
Information contained in messages or form submissions
Other information you choose to provide

Please do not submit sensitive personal information through a general website form unless it is specifically requested and appropriate for the purpose of that form.

Information Collected Automatically

When you visit the Service, our website platform and third-party technologies may automatically collect certain technical and usage information, including:

Internet Protocol address
Browser type and version
Device type and operating system
Approximate geographic location
Referring website or source
Pages viewed
Date and time of access
Time spent on pages
Links, buttons, videos, maps, and other features with which you interact
Device identifiers and diagnostic information
Cookie identifiers and similar technical information

Cookies and Similar Technologies

We use cookies, tags, scripts, embedded content, and similar technologies to operate the Service, understand website usage, and provide website features.

Cookies are small data files that may be placed on your browser or device. Some technologies are used to support website operation, security, navigation, preferences, analytics, maps, videos, and other functionality.

Our website may display a cookie notification that links to this Privacy Policy. The notification provides information about our use of cookies and similar technologies. Depending on the capabilities of the website platform, the notification may not prevent all third-party technologies from loading.

You may be able to block, delete, or receive notifications about cookies through your browser settings. Blocking cookies or third-party content may affect certain website features.

We may allow third parties to use the Service to collect and record information about your online activities over time and across different websites, applications, and other online products or services. Those third parties may receive the information we collect automatically and use it for measurement services, marketing, advertising, and other purposes on behalf of us, their organization, or their other customers, including delivering interest-based advertising.

Technologies and Service Providers We Use

Jonas ClubHouse Online

Our website is hosted and operated using the Jonas ClubHouse Online platform. Jonas and its supporting service providers may process technical, usage, security, or form-submission information as necessary to host and operate the website.

Google Analytics

We use Google Analytics to help us understand how visitors use the website. Google Analytics may collect information such as:

Number of visitors and sessions
Pages viewed
Session activity
Browser and device information
Referring sources
Approximate geographic location
Technical identifiers and usage information

Google states that its default Analytics implementation collects information including user and session statistics, approximate location, and browser and device information.

Google Analytics uses cookies, tags, and related technologies to collect and process information. Google may process this information in accordance with its own terms and privacy policies.

Visitors may be able to limit Google Analytics collection through browser settings, privacy tools, or the Google Analytics opt-out browser add-on.

Google Maps

We may use Google Maps to display maps, directions, and location-related features.

When a page containing Google Maps loads or when you interact with a map, your browser may connect directly to Google. Google may receive information such as your Internet Protocol address, browser and device information, location-related information, and information about your interaction with the map.

Embedded YouTube Videos

Some pages contain videos embedded from YouTube.

When a page containing an embedded YouTube video loads or when you interact with the video player, your browser may connect directly to YouTube or Google. YouTube or Google may receive technical and usage information, including your Internet Protocol address, browser and device information, cookie identifiers, and information about the page or video.

YouTube and Google process this information under their own terms and privacy policies.

Social-Media Links

The website may contain links to Rock Barn’s Facebook, Instagram, and other social-media pages.

A standard link does not necessarily transmit information to the social-media service until you click it. After you leave our website, the privacy practices of the third-party service apply.

How We Use Information

We may use information collected through the Service to:

Provide, maintain, secure, and improve the Service
Respond to questions and requests
Process inquiries regarding membership, golf, spa, lodging, dining, events, recreation, and other services
Provide customer care and support
Communicate about services, changes, or administrative matters
Understand how visitors use the website
Measure website performance and audience activity
Diagnose and correct technical issues
Detect, investigate, and prevent fraud, misuse, or security incidents
Comply with legal obligations
Protect the rights, safety, and property of Rock Barn, our members, guests, employees, and others
Establish, exercise, or defend legal claims

How We Disclose Information

We may disclose information:

To website hosting, technology, analytics, communications, security, and other service providers that perform services for us, including third-party providers of cookies and other similar technologies that we may use to automatically collect information
When necessary to respond to a request or provide a service
To professional advisers, including attorneys, accountants, auditors, and insurance providers
When required by law, legal process, court order, or governmental request
To protect the rights, property, security, or safety of Rock Barn or others
In connection with a business transaction, reorganization, merger, transfer, or similar event
With your direction or consent

Third-party service providers may process information subject to their own terms, contracts, and privacy practices.

Legal and Safety Disclosures

We may preserve, use, or disclose information when we reasonably believe doing so is necessary to:

Comply with a legal obligation
Respond to lawful requests or legal process
Protect and defend the rights or property of Rock Barn
Prevent, investigate, or address suspected wrongdoing
Protect the safety of users, members, guests, employees, or the public
Detect or respond to security incidents
Protect against legal liability

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and security records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary based on the type of information, the reason it was collected, operational requirements, contractual obligations, and applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information under our control.

No method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Data Transfers

Information collected through the Service may be processed or stored in the United States or in other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your state or country.

Your Choices

Depending on the technology used, your browser, your location, and applicable law, you may have choices that include:

Blocking or deleting cookies
Restricting third-party cookies
Blocking scripts or embedded content
Using browser privacy controls
Using the Google Analytics opt-out browser add-on
Choosing not to submit optional information through website forms
Contacting us regarding your information

Blocking cookies or embedded content may affect certain website functions, including maps, videos, preferences, or interactive services.

Some internet browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. The Service does not currently respond to browser “Do Not Track” signals.

Privacy Rights

Depending on where you reside and the law that applies, you may have rights concerning your personal information. These rights may include the ability to request:

Access to personal information
Correction of inaccurate information
Deletion of information
Information about how personal information is used or disclosed
A copy of certain information
Restriction of or objection to certain processing

These rights are not absolute and may be subject to verification, legal exceptions, and record-retention requirements.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the general public website.

If you believe a child has submitted personal information to us, please contact us so that we can review the matter and take appropriate action.

Some Rock Barn programs or activities may involve minors. Information associated with those programs may be collected from or with the involvement of a parent, guardian, member, or authorized adult and may be governed by additional forms or notices.

Links to Other Websites

The Service may contain links to websites and services not operated by Rock Barn.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we make changes, we will post the revised policy on this page and update the effective date. Changes become effective when posted unless otherwise stated.

We encourage you to review this Privacy Policy periodically.

Contact Us

Questions, concerns, and privacy requests may be directed to:

Rock Barn Country Club & Spa
3791 Clubhouse Drive
Conover, North Carolina 28613

Email: [email protected]
Telephone: 828-459-1125