To preserve the exceptional standard of our facilities, a maintenance/administrative fee is included with all service charges (excluding retail purchases). This fee helps sustain the luxurious environment our guests expect.

• A 50% deposit and a valid credit card are required to confirm bookings.
• Cancellations made with at least 72 hours notice will receive a full refund to the original cardholder.
• Refunds are only issued to the primary cardholder for financial security.

• All charges must be paid at check-out with a valid credit card and ID.  
• ​We do not accept BNPL ( buy now pay later) programs such  After Pay , AFFIRM, KLARNA 
• Declined payments will be handled by management and may require additional verification or legal action.
   

• Capacity enforced for safety (no walk-ins). Daily manifest required.

• Reservations required for both members and public.

• Rock Barn Country Club & Spa members receive discounted pricing

• No massages for guests 12 weeks pregnant or less.
• Doctor’s note required for cancer patients receiving massage.

• Same card and valid ID required at check-out.
• All suspicious or fraudulent activity is reported and may lead to legal prosecution.
• See NC General Statutes, Chapter 14, Article 19B for penalties.

• Call: 828-459-9150
• Online: Book Now  - When booking on line. You must call the spa to verify that request for MALE OR FEMALE please.  Though its entered in notes, its critical to call the spa for male or female request. 
• Credit card and guest info required (name, contact, services).

• 50% deposit charged at booking.
• Cardholder and ID must be present at check-out.

• Email confirmations are sent after booking (please check your spam folder).
• Confirm that you have received this confirmation via email or text message to the cell phone number you provided at the time of booking.
• Due to sudden technical changes or scheduling adjustments, you may be contacted regarding modifications to your appointment time. We will do our best to accommodate any changes needed.
• Confirmations reflect your reserved services, appointment times, and any add-ons. If any details are incorrect, please contact the spa immediately.
• Guests should also ensure their contact details are accurate and up to date in our system.

• Arrive 30–60 minutes prior to service.
• Complete forms, receive locker assignment, and orientation.

• Mon–Thurs: 8:30 AM – 6 PM
• Fri–Sat: 8:30 AM – 7 PM
• Sun: 10:15 AM – 6 PM

• To uphold our spa cleanliness standards and ensure a safe, enjoyable experience for all guests, we require that all individuals shower or rinse off prior to entering any hydrotherapy feature or pool. This removes lotions, body oils, and other products that can interfere with our saltwater filtration systems and negatively affect water quality.
• Having lotion, oils, or heavy body products on prior to entering the pools can damage our facility’s saltwater systems and impact water cleanliness. Please rinse thoroughly before use.
• Sandals are required to be worn throughout the spa facility for hygiene and guest safety.
• All guests are required to shower or rinse before entering any pool or hydrotherapy feature. This helps maintain water cleanliness, reduce skin oil and lotion buildup, and preserve the integrity of our saltwater filtration systems.
• Towels are also provided in the spa deck area. We kindly ask that you take only what you need—a maximum of 2 towels per guest—to help us preserve resources and maintain availability for all visitors.
• Our main saltwater pool is heated to 90°F and features underwater music, enhancing your sensory experience during relaxation.
• The back grotto is set to 101°F and provides soothing warmth.
• The front grotto is set to 102°F and offers therapeutic benefits:
  • A larger stream massages your back.
  • A smaller stream targets your neck and shoulders., enhancing your sensory experience during relaxation.
• Locker rooms are separate for men and women and include showers, steam rooms, saunas, bathrooms, secured lockers, and towels along with complimentary toiletries for your convenience.
• Our Hydrotherapy Circuit is designed to promote relaxation, reduce muscle tension, and enhance circulation by alternating between heat and cold therapies. Guests are encouraged to follow this recommended sequence to maximize benefits:
  1. Steam Room (110°F–120°F) – open pores and prepare muscles.
  2. Sauna (170°F–180°F) – promote detoxification and deeper heat therapy.
  3. Indoor Pool (90°F) – gently lower your body temperature and relax muscles.
  4. Waterfalls (101°F) – target tension in the shoulders and back.
  5. Jacuzzis (104°F) – immerse in high heat for maximum relaxation.
  6. Cold Plunge Pool (65°F) – finish with an invigorating cold immersion to tighten pores, stimulate circulation, and revitalize the body.
• You may repeat the cycle as desired, always listening to your body and hydrating frequently.
• Services $200+ include full-day spa access.
• Purchase of any a la carte services on massages or facials also grants you all-day access to the spa. Please visit the service booking area.
• Robe and slippers provided.
• Robes and sandals must be returned and placed back in your locker to avoid charges.
• Bathing suits required.

• Gratuity is not included in the cost of services unless otherwise noted.
• Tipping is optional and is appreciated and can be added via credit card at check-out.
• We do not hold any cash tips at the front desk for any staff under any circumstances.

• Please notify spa staff of any food allergies either prior to booking or upon arrival.
• Food and beverage items that are not included in your package may be purchased separately.

• No yelling, splashing, jumping, or saving chairs.
• No outside food, alcohol, or glass.
• Phone use is not allowed in relaxation rooms, treatment rooms, or locker rooms to protect the privacy of spa guests.
• You may use your phone on the spa deck, but you are not permitted to take photos or videos of other guests without their permission.
• Please avoid talking on your phone in shared spaces. If you need to return a call or have a conversation, please step into the lobby or outside.
• You may bring a tablet, iPad, or book to read during your visit.
• Violation of privacy or guest comfort will result in removal.

• Purchase online or in-person.
• No refunds for any gift cards.

Contact:
Lindsay Brooks
Lead Group Booking Coordinator
Email: [email protected]

Office: 828-459-3605
Mobile: 828-999-0230

Group Booking Overview

• Groups must pre-pay and follow all Group Booking Coordination Policies.
• Social “parties” booked individually do not include coordination.
• For parties of five (5) or more, an automatic gratuity of 22% is added for spa services.

   Book your group today:   Group Booking Inquiry Form


Group FAQ

Is there an age requirement?
Yes. All guests must be 18 years or older to access the locker rooms and Hydrotherapy Circuit.
If any group member is 17 years old, please notify your group booking coordinator immediately so the necessary approvals can be obtained before beginning the booking process.

What is considered a group?
A group consists of 5 or more guests, with all charges paid on a single card belonging to the group’s primary contact or business.

What is considered a party?
A “party” refers to guests visiting on the same day who prefer to keep payments separate.
Each guest must either call the Spa Reservation Line at 828-459-9150 and book individually (up to 4 guests per caller) or book online.

• A 50% deposit is taken for each individual booking.
• Guests may check out together or separately.
• The initial deposit cannot be split and applies only to the cardholder’s checkout.

Parties do not receive:

• Reserved lunch seating
• Group concierge service
• Automatic gratuity
• A 12% facility fee applies.

Can group members check out separately?
No. All group reservations are processed on one card only.
A 50% deposit is required during booking, and the remaining balance is charged to the card on file on the day of your visit.

Is this a private event?
No. Groups share the spa with public guests and members, and there are no private spaces within the spa for groups.   Groups of 40 or more may inquire about private event pricing.

Do you have space available for work or meetings before or after a spa visit?
Yes. Meeting rooms are available near the spa, within a short walking or driving distance. These rooms are based on availability and carry an additional charge.
Please ask your group booking coordinator if you would like to reserve a meeting space.

Additional Charges & Fees:

Yes.
A 12% facility fee is applied to the total at checkout.
Facility Fee Policy: Facility fees are subject to change and will be applied at the rate in effect at the time of booking.
Existing Reservations: Reservations will honor the facility fee in place at the time the reservation was confirmed.

For groups of 5 or more, a 22% automatic gratuity is added and shared among service providers, servers, and floor staff. Additional gratuity is appreciated but not required.

Any extra food or beverages beyond what is included in your package will be added to the group tab and will include tax, facility fee, and 22% gratuity.

Why should I book as a group?

• Group bookings offer a more coordinated experience:
• Your schedule is professionally planned by a group booking coordinator.
• Groups often receive a more cohesive schedule, especially when booking early.
• Even if appointments must be staggered (due to gender preferences, specialized services, or limited availability), groups still enjoy ample time together in the Hydrotherapy Circuit.

Groups also receive:

• Reserved lunch seating with pre-ordered selections
• A group concierge during your visit
• Direct communication with your group booking coordinator for questions or changes

Does my group have to book the same package?
No. Each guest may select any available spa package.
Most packages include a service (or multiple services), lunch, two beverages, all-day Hydrotherapy Circuit access, and often chocolate-covered strawberries. If unsure, please refer to the package promo or ask your group booking coordinator.

Do groups receive a discount?
No. Due to limited availability and space, group discounts are not offered.

What is the maximum group size?
Monday–Thursday: We can accommodate groups of 5 to 40+ guests, based on availability. Larger groups may require multiple lunch seating times.
Friday–Sunday: We can typically accommodate groups of 5 to 18 guests.
If your group exceeds 18 guests, please still inquire—availability varies by date, and accommodations may be possible. Weekends are generally busier.

Groups of 40+ Guests:
Groups of 40 or more may inquire about renting out the entire spa. This is best arranged at least 3 months in advance.

Cancellation Policy

• Cancel any group member—or the entire group—at least 7 days prior for a full refund.
• You may cancel one guest within the group up to 72 hours before the visit. Their deposit becomes a credit toward the group’s final checkout.
• Late, same-day, or no-show cancellations are charged in full.

How do I book a group?
You may begin by calling 828-459-3605, completing the inquiry form above, or emailing [email protected]

Once you’re ready to proceed, your group booking coordinator will send your agreements via Adobe Sign in three steps:

Step 1: Review policies, complete the credit card authorization, and provide your group details.
Step 2: Review the proposed schedule and estimated cost breakdown. Schedule adjustments may be requested based on availability.
Step 3: Submit your group’s lunch pre-order for your reserved seating. This form is due one week before your visit.

Can groups use The Spa at Rock Barn gift cards?
Yes. Please notify your group booking coordinator in advance so gift cards can be included in checkout instructions.

At checkout:

• Gift cards are applied first
• The deposit is applied next
• Any remaining balance is charged to the card on file
• We cannot accept pre-paid VISA/Mastercard gift cards or HSA/FSA cards for group reservations.

As the main contact, what is expected of me?
The primary contact will:

• Work directly with the group booking coordinator throughout the planning process
• Complete all agreements and provide the payment card
• Communicate all spa policies, arrival details, and appointment information to group members
• Oversee the group during the visit, including conduct and financial responsibility

• Ages 8–16: Nail services only, with guardian onsite.
• Ages 17+: Services allowed with waiver.
• No hydrotherapy access under 18.

• Must be 21 years of age or older to consume alcohol.
• The spa deck includes saltwater pools and hydrotherapy features with elevated temperatures:
  • Indoor Pool: 90°F
  • Jacuzzis: 104°F
  • Waterfalls: 101°F
  • Cold Plunge: 65°F
• Saunas: 170°F–180°F
• Steam Rooms: 110°F–120°F (with high humidity)
• High temperatures and salt in the air may enhance the effects of alcohol and elevate your body temperature. Please be cautious when combining heat exposure and alcohol consumption.
• Drink water frequently, especially when consuming alcohol.
• No excessive drinking before massage.
• Notify staff if feeling unwell.
• Allergies: bring your own EpiPen® or medication.

  Rock Barn Country Club & Spa has always held the safety and comfort of our members, guests, and staff as a top priority. COVID-19 has made it necessary for us to amend many of our current operating procedures. These changes are necessary to ensure our guests feel safe and protected during their Spa experience. It is with these challenges in mind that the following procedures have been implemented. 
   

  COVID-19 Guidelines & Cleanliness Commitment

  At The Spa at Rock Barn, the health and safety of our guests and staff remain our top priority.

  If you are experiencing symptoms of illness or have a temperature of 100.4°F (38°C) or higher, we kindly ask that you contact us immediately and reschedule your appointment at least two weeks out. This precaution helps protect the wellbeing of all guests and team members.

  Our Daily Cleanliness & Safety Steps

  To ensure a safe and relaxing environment, we take the following measures each day:

  Morning & Evening Sanitization: The spa is thoroughly cleaned and sanitized daily and nightly, including high-touch areas such as door handles, counters, lockers, and restrooms.

  Service Area Disinfection: Treatment rooms, nail stations, and relaxation areas are disinfected after each guest, with fresh linens and sanitized equipment provided for every service.

  Laundry Protocols: All towels, robes, and linens are washed at high temperatures with medical-grade detergents after a single use.

  Product & Tool Safety: All tools and spa equipment are disinfected between uses following state health guidelines.

   

  Guest Feedback

  We encourage our guests to help us maintain these high standards. If you notice anything that requires our attention, please report it immediately.

  Contact:
  Spa Operations Director, Flame Deal
  [email protected]
  828-459-3618

  • Ongoing Monitoring: Staff are trained on proper hygiene and safety practices and follow strict hand-washing and sanitization protocols throughout their shifts.

• Vaccinations - Employees and Guests

  The decision to be vaccinated is a personal choice and vaccinations are not mandated for our employees or guests. We do not ask for proof of vaccinations. 

  Service Providers

  While some of our staff have chosen to voluntarily disclose their vaccination status at the Spa, we believe this falls under the category of medical information and is kept confidential. Therefore, the Spa is not able to respond to requests from guests for a service provider who has been vaccinated. As a guest of the Spa you do have the right to ask a service provider if he or she has been vaccinated, but that service provider is under no obligation to respond. 

   
   

• Varies by season (65–80 max).
• Waitlists available when capacity is reached.

• Customer Service Manager, Tess Turbeville, [email protected]  Office Direct: 828-459-3606 or 828-459-9150 EXT 443 
• Contact  Flame Deal, Spa Operations Director, directly at 828-459-3618 if unable to get reposnse from customer service dept within 72 hours of sending concerns.  Please note : All calls are recorded. 
• Leave your first and last name, date of your visit, date of your issue or correspondence with staff, or anything else regarding our customer service, your services received, deposit issues, refund issues, booking issues, etc.—anything you feel deemed that needs to be addressed, resolved, and provide brief details on your complaint or issue. Please leave your contact information and the best time to reach you. All complaints and issues will be documented so that we may improve.  We're here to listen and help.